Refund & Dispute Policy
ServiceZoom — a service marketplace by Attain RE LLC. ServiceZoom charges a 5% platform fee on each completed job. The pro keeps 95% of the job amount.
How payment works
- Customers pay for a job through ServiceZoom when a quote is accepted.
- Payment is held until the job is marked complete.
- Pros are paid weekly by bank transfer (ACH) after the dispute window below closes, less the 5% platform fee.
- Instant payouts are not offered at launch.
Dispute window
Customers have 48 hours after a job is marked complete to file a dispute. After 48 hours with no dispute, the job is final and the pro is paid.
Refunds
- Pro no-shows or cancels before work starts: full refund, including the platform fee.
- Job started but not finished, or work is disputed: file a dispute within 48 hours of completion. ServiceZoom will review photos and what was actually done, and decide a full refund, a partial refund, or no refund.
- Customer cancels after a pro is booked but before work starts: full refund minus the 5% platform fee, unless the pro already bought materials or traveled for the job — those cases are decided individually.
- After the 48-hour window closes with no dispute: no refund.
How to file a dispute
Contact ServiceZoom within 48 hours of the job being marked complete. Include the job number, what happened, and photos if you have them. ServiceZoom mediates disputes and its decision is final for payment on that job.
Pro onboarding
Pros apply to join ServiceZoom and are approved by the owner before they can take jobs. Approval does not guarantee work. Pros must provide their trade, service area, and license and insurance information where applicable. Pro phone numbers and email addresses are not shown publicly.
Questions? Call or text 515-770-2491.